Privacy Policy

Effective Date: 1st July 2026

Welcome to VECTR Property Management ("VECTR", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, and property management services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Profile Photograph (optional)
• Company Name (if applicable)
• GST Number (if applicable)
• PAN Number (where required)
• Identity documents uploaded by users (where applicable)

B. Property Information

• Property Address
• Property Type
• Unit Details
• Rental Information
• Property Documents
• Inspection Reports
• Maintenance History

C. Tenant Information

Where provided by the property owner or collected during our services:

• Tenant Name
• Mobile Number
• Email Address
• Rental Agreement Details
• Identity documents (where applicable)
• Occupancy Information

D. Payment Information

Depending on the services you use, we may collect:

• Preferred payment method
• Bank account details provided by the property owner
• UPI ID
• Payment references
• Transaction status

Important: VECTR does not store debit card, credit card, CVV, or internet banking credentials.

E. Technical Information

When you use our website or app, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• App Version
• Login Activity
• Usage Analytics
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver property management services
• Coordinate tenant and owner communication
• Track rent and property activities
• Manage maintenance requests
• Schedule inspections
• Generate reports
• Provide customer support
• Send important notifications
• Improve our services
• Meet legal and regulatory obligations

3. Information Sharing

We do not sell your personal information.

We may share information only when necessary with:

• Property owners
• Tenants
• Verified service providers
• Technology service providers
• Payment service providers
• Professional advisors
• Government authorities when required by law

Information is shared only to the extent necessary to provide our services or comply with legal obligations.

4. Data Security

We take reasonable technical and organisational measures to protect your information, including:

• Secure user authentication
• Role-based access controls
• Encrypted transmission where appropriate
• Secure cloud infrastructure
• Regular system monitoring
• Backup and recovery procedures

While we work to protect your information, no method of electronic transmission or storage is completely secure.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After this period, information may be securely deleted or anonymised, unless retention is required by law.

6. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of certain information
• Withdraw consent where applicable
• Request information about how your data is used

Requests may be subject to legal or contractual limitations.

7. Cookies

Our website may use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance user experience

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Third-Party Services

Our platform may integrate with trusted third-party providers, including:

• Payment gateways
• Mapping services
• Email services
• SMS and WhatsApp services
• Cloud hosting providers
• Analytics services

These providers have their own privacy practices. We encourage you to review their privacy policies where applicable.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children under the age of 18 without appropriate authorization.

10. International Users

If you access our services from outside India, your information may be processed in accordance with applicable laws and this Privacy Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be published on our website with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us.

Consent

By using the VECTR website, mobile application, or services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Where required by applicable law, you consent to the collection, use, and processing of your information as described in this Privacy Policy.